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Complete DVD Replication, DVD Duplication, CD Replication,
CD Duplication, Blu-ray Replication, DVD Authoring,
Printing, Packaging & Fulfillment Services

ISO9002 Certified, Philips Licensed Partners, FLLC, IRMA, CPSIA Compliant
Licensed Blu-ray Content Provider

Call our Sales Department
Sales Hours:  9:00 AM to 6:00 PM  M-F Pacific Time
Toll-free: 888-646-8727 (9:00AM - 6:00PM M-F Pacific Time)

You can email us with your questions or request a quote:

Corporate Offices Coast-to-Coast Manufacturing
Alpha Multimedia Group
19304 - 38th Ave. East
Tacoma, WA 98446-1022 USA
Phone: 888-646-8727 (toll-free)
Fax: 888-473-4012 (toll-free)
Pacific Rim; Alaska, Hawaii. West Coast; Washington State, Seattle, Tacoma, Olympia; Oregon, Southern California, Los Angeles, Arizona. Midwest; Colorado, Oklahoma,Texas. East Coast; New York, Florida.
Ordering and Terms

Turnaround Time: 10-12 working days for bulk orders under 100,000 (except during peak times), or orders that require no printed materials (inserts, etc.). 12-15 working days for full packages (except during peak times). Please keep in mind that your job cannot begin until all artwork has been submitted and has been approved. PDF proofs will be generated and emailed within 48 hours of receiving in-specification artwork. Customer requested match proofs will require addtional time. Turnaround times also do not include the shipping transit time from our door to yours. There are varying rush options. Please call for details. Alpha Group cannot be held responsible for materials damaged in the transit process. Please insure your package accordingly.

Deposit: All orders to be paid in advance. All shipping is paid by customer. No work will proceed on any order until the appropriate funds have been received. All businesses and institutions are required to submit a purchase order. Overs & Unders: We make every effort to produce the exact number of units ordered and in doing so will produce overrun to meet job requirements, but the customer will not be charged for any overrun. The customer may elect to purchase any existing overrun as an option.

Deadlines: Although we will make every effort to meet your deadline we are not liable for delays. Any shipping upgrades, etc. required to make your deadline are your responsibility. Our normal shipping method (in most cases) is by UPS GROUND. Deadlines will only be met and guaranteed if rush fees are paid. Rush orders must be paid by credit card or bank draft. Artwork: All artwork revisions made after artwork has been approved will incur a service fee above and beyond the cost of materials. Alpha Group will not be held liable for errors or omissions in the customer provided masters and art files for film developing problems due to a file or font error once the proofing process is completed. WE WILL NOT BE RESPONSIBLE FOR SLOPPY PROOFING. Your artwork must conform to our specifications and you can download templates directly from us. Any modifications or alterations we make in to order conform your artwork to our specifications will be charged at current rates. Only, Adobe Photoshop, Illustrator, PageMaker, Freehand or Quark files, either PC or MAC will be accepted.

Cancellation: If an order is canceled, the customer is responsible for any art charges or manufacturing charges incurred while in production. All materials submitted to Alpha Group remain the property of the customer, but are not automatically returned with your order. The customer will incur an extra shipping charge to return any production materials.

Requirements for 4-Color Process Printing: Alpha Group cannot be responsible for a color match on CD or DVD screen-printing or offset printing if a match proof or equivalent sample is not supplied or ordered by our clients. All computerized proofs do not indicate true color. Match proofs are derived from the film where true color will be shown. Our offset printing color matches are press sheets printed directly from our Heidelberg DI press. It’s the equivalent of a match proof even though no film is output, because it is run directly from your art file to the specified embedded color densities. It is actually one final output of your project and takes a lot of prep work to produce. Our CD or DVD face match proofs are generated from film. Therefore, if you request a color match proof, the following fees apply. CD/DVD Face Match Proof = $80.00. Inquire regarding DVD Cover or CD Cover match proofs. One UPS RED charge of $30 per color match print set will apply. In most cases, the final color output will satisfy the customer, but for those clients who are attempting to match a particular color (i.e. Company logo or additional printed materials not printed by Alpha Group) this step should be taken. Any color matching concerns relayed after a project is run without a match proof will not be considered for a reprint. *Alpha Group reserves the right to request a color match print on any particular job if the pressman deems it necessary. This in only in unique quality control situations and is intended to benefit the customer.

Creative Content: All materials used in the creation of the finished product become property of Alpha Group. Masters remain on file for reorders and piracy concerns. Do not send any data or masters that have not been backed up. Alpha Group cannot be held responsible for lost or damaged data or masters. CD Video has an active Anti-piracy program. Customers must supply appropriate documentation showing their ownership or license to copyrighted program content on their order. Orders submitted that contain copyrighted material without permission to replicate it from the copyright owner will be declined or reported to appropriate enforcement organizations. Software piracy is a federal offense. We will not perform any illegal replication.

Limitations of Liability: We reserve the right to change prices, materials, and specifications without notice or obligation. Alpha Group will not be liable for any direct, indirect, special, incidental, reliance, or consequential damages however caused and regardless of character. Alpha Group limits liability to redo or refund (at our sole options) on the services performed, providing that the product deemed defective by reason of workmanship or material. Reruns or refunds will only commensurate the quantity of goods returned to us. If there is a problem with your order, it is your responsibility to notify us immediately. No product is replaced, or credit given more than thirty (30) days after the clients receipt of the product.

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